The Role Of Operational Business Intelligence In Customer Centric Service Provision.
Tom HänelCarsten FeldenPublished in: AMCIS (2014)
Keyphrases
- business intelligence
- service provision
- decision making
- data warehousing
- user oriented
- service providers
- mobile services
- business information
- data warehouse
- business decisions
- data analysis
- key performance indicators
- decision support
- knowledge management
- information services
- context awareness
- sql server
- service delivery
- e government
- electronic commerce
- public administration
- case study
- data mining
- mechanism design
- service discovery
- knowledge discovery
- databases
- smart spaces
- end users
- data integration
- information retrieval
- machine learning