Dual Sales Channel Management with Service Competition.
Kay-Yut ChenMurat KayaÖzalp ÖzerPublished in: Manuf. Serv. Oper. Manag. (2008)
Keyphrases
- management system
- customer service
- customer support
- configuration management
- service delivery
- multi channel
- service management
- information management
- service platform
- virtual organisations
- distributed computing systems
- reference architecture
- decision making
- service provisioning
- management policies
- service provision
- data management
- decision support
- enterprise systems
- service quality
- service providers
- web services
- public services
- mission critical
- service oriented
- project management
- service composition
- information systems
- information services
- primal dual
- service discovery
- communication channels
- customer satisfaction
- virtual organization