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Managing IT Sourcing Relationships Using Service Level Agreements: A Relational Exchange Theory Approach.
Jahyun Goo
Rajiv Kishore
Kichan Nam
H. Raghav Rao
Yong Song
Published in:
AMCIS (2003)
Keyphrases
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service level agreements
service level
business process
cloud computing
quality of service
service oriented
conceptual framework
databases
database systems
supply chain
response time