Service-Level Variability of Inbound Call Centers.

Alex Roubos Ger Koole Raik Stolletz

Published in: Manuf. Serv. Oper. Manag. (2012)

Keyphrases

call center
service level
service systems
supply chain
lead time
asymptotically optimal
total cost
customer service
cooperative
heavy traffic
information systems
planning horizon
service times
queueing model
inventory policy
service requirements
probabilistic model
databases