Usability Assessment of Conversational Agents in Healthcare: A Literature Review.

Kerstin Denecke Richard May

Published in: MIE (2022)

Keyphrases

literature review
conversational agents
conversational agent
case study
natural language interfaces
fuzzy theory
information systems development
design science
current issues
human communication
dialog systems
information systems
affective states
user experience
information technology
multi modal
end users