Characterizing Organizational Use of Web-Based Services: Methodology, Challenges, Observations, and Insights.
Phillipa GillMartin F. ArlittNiklas CarlssonAnirban MahantiCarey WilliamsonPublished in: ACM Trans. Web (2011)
Keyphrases
- information systems
- service oriented
- lessons learned
- web services
- service providers
- web environment
- service discovery
- virtual organization
- end users
- information technology
- context aware
- information infrastructure
- information services
- market segments
- business analytics
- computing infrastructure
- information flows
- service composition
- content management system
- development projects
- constantly evolving
- business activities
- reference architecture
- data analytics
- web based systems
- knowledge sharing
- decision making
- service delivery
- mobile services
- real world
- service oriented architecture
- service quality