Nurturing and Leveraging Virtual Communities: A Two-Dimensional Process Model.
Barney TanFelix Ter Chian TanPublished in: ICIS (2013)
Keyphrases
- process model
- virtual communities
- process mining
- business process
- social networks
- business processes
- virtual world
- trust and reputation systems
- information sharing
- situated learning
- petri net
- formal models
- trust management
- online communities
- community members
- event logs
- social support
- software process
- social media
- workflow management systems
- control flow
- preprocessing
- workflow technology
- databases