Unveiling Customer Needs: A Comprehensive Exploration of Jobs to be Done Interviews.

Esra Özal Jürgen Münch

Published in: IWSiB@ICSE (2024)

Keyphrases

limited capacity
processing times
customer behavior
customer service
case study
electronic commerce
flowshop
qualitative analysis
scheduling problem
data mining
job scheduling
customer relationship management
special case
collecting data
focus group
evolutionary algorithm
customer knowledge