The resurgence of business process re-engineering in public sector transformation efforts: exploring the systemic challenges and unintended consequences.
Vishanth WeerakkodyMarijn JanssenRamzi El-HaddadehPublished in: Inf. Syst. E Bus. Manag. (2021)
Keyphrases
- business process
- public sector
- business processes
- inter organizational
- e government
- information sharing
- information and communication technologies
- business process change
- policy making
- electronic government
- current practices
- business rules
- service oriented architecture
- digital government
- process mining
- case study
- business process models
- artificial intelligence
- process model
- workflow model
- government services
- public administration
- ws bpel
- business process management
- virtual organization
- software engineering
- business process modeling
- web services
- workflow management systems
- workflow systems
- knowledge management
- low cost
- information technology
- e learning