Price and speed decisions in customer-intensive services with two classes of customers.
Guanqun NiYinfeng XuYucheng DongPublished in: Eur. J. Oper. Res. (2013)
Keyphrases
- customer service
- customer data
- potential customers
- customer satisfaction
- operational decisions
- customer support
- customer behavior
- service providers
- call center
- service quality
- marketing campaigns
- market segments
- marketing strategies
- service requirements
- customer requirements
- customer relationship management
- decision making
- product information
- web services
- high speed
- retail banking
- customer base
- direct marketing
- cost efficient
- customer preferences
- customer segmentation
- business partners
- service oriented
- data mining
- service times
- business activities
- consumer behavior
- agent technology
- business opportunities
- decision makers
- banking industry
- end users
- user satisfaction
- credit card
- online shopping
- content providers