Defining the optimal level of business benefits within IS/IT projects: Insights from benefit identification practices adopted in an IT Service Management (ITSM) project.
Ravinda WijesingheHelana ScheepersStuart McLoughlinPublished in: CoRR (2016)
Keyphrases
- project management
- systems development
- case study
- project managers
- strategic management
- service management
- software development
- construction industry
- information systems
- change management
- management practices
- service delivery
- small and medium sized enterprises
- data mining
- project teams
- software projects
- project success
- cost savings
- development projects
- data mining projects
- decision making
- development teams
- information systems development
- service provision
- electronic commerce
- business processes
- service providers
- process improvement
- team members
- computer science department
- organizational culture
- source code
- knowledge management
- e learning
- information management systems
- professional practice