A Smart Digital Platform for Airport Services Improving Passenger Satisfaction.
Sönke KnochPhilipp StaudtBruno PuzzolanteAndrea MaggiPublished in: CBI (1) (2020)
Keyphrases
- service quality
- european project
- mobile applications
- web services
- service management
- location aware
- service platform
- service providers
- ubiquitous environments
- digital goods
- value added services
- web environment
- digital television
- relationship management
- digital objects
- smart spaces
- smart environments
- sharing platform
- smart devices
- real time
- smart objects
- service composition
- customer satisfaction
- service delivery
- web service technology
- home environments
- service oriented
- information services
- core components
- public transport
- context aware
- mobile devices
- public key infrastructure
- enabling technologies
- information goods
- public services
- platform independent
- loosely coupled
- ubiquitous computing
- user satisfaction
- e learning
- seamless integration
- wireless sensor
- mobile services
- digital video
- web technologies
- service oriented architecture
- end users