Digitizing Discretionary Practices in Public Service Provision: An Empirical Study of Public Service Workers' Attitudes.
Peter André BuschTom Roar EikebrokkPublished in: HICSS (2019)
Keyphrases
- service provision
- public services
- public administration
- e government
- service delivery
- public sector
- digital government
- government services
- information technology
- web services
- government agencies
- case study
- user oriented
- knowledge management
- life cycle
- artificial intelligence
- service oriented
- developing countries
- mobile technologies
- end to end
- human resources
- information sharing
- service providers
- mobile phone
- sensor networks
- website
- information systems