A Collaborative Service Management Information System for Notebook Computer Maintenance.
Shui-Shun LinChyuan PerngJeng-Teng TsaiYung-Hsiang ChenYing-Shen JuangYa-Ting HsuPublished in: Int. J. Electron. Bus. Manag. (2003)
Keyphrases
- management information systems
- decision support system
- computer systems
- service oriented
- service providers
- queuing model
- information systems
- office automation
- web services
- service quality
- information management
- human resources
- software maintenance
- service discovery
- collaborative learning
- knowledge sharing
- data sets
- computer technology
- service composition
- end users
- information technology
- heavy traffic
- machine learning
- decision makers
- computer supported collaborative learning
- multi user
- artificial intelligence
- geographically dispersed
- data mining
- databases