Customer-Oriented Delay Management in Public Transportation Networks Offering Navigation Services.
Lucienne GünsterMichael SchröderPublished in: OR (2012)
Keyphrases
- transportation networks
- public services
- customer service
- federal agencies
- service delivery
- service platform
- service management
- road network
- public organizations
- customer support
- travel time
- customer relationship management
- service oriented
- telecommunications networks
- e government
- web services
- traveling salesman problem
- public sector
- configuration management
- information services
- information management
- service requirements
- service providers
- data management
- genetic algorithm
- virtual organization
- travel cost
- context aware
- government information
- customer behavior
- electronic commerce
- route planning
- service quality
- customer satisfaction