A Classification of Shared Service Centers: Insights from the IT Services Industry.
Veit SchulzAxel HochsteinFalk UebernickelWalter BrennerPublished in: PACIS (2009)
Keyphrases
- grid services
- web services
- service oriented
- service providers
- loosely coupled
- pattern recognition
- feature vectors
- machine learning
- business opportunities
- service oriented architecture
- support vector machine
- service selection
- decision trees
- training set
- support vector machine svm
- data mining
- end users
- online services
- service delivery
- semantic web services
- service quality
- ubiquitous computing
- feature extraction
- feature space
- service composition
- case study
- service discovery
- classification algorithm
- business processes
- feature selection
- service provision
- value added services
- context aware