Competitive Advantage Of Online Services And Complementarity Of IT Service Dimensions In Brokerage Firms.
Jonghun JungByungtae LeePublished in: PACIS (2011)
Keyphrases
- competitive advantage
- online services
- switching costs
- service providers
- service quality
- business processes
- knowledge management
- rapid growth
- customer relationship management
- internet access
- web services
- competitive environment
- service delivery
- search engine
- end users
- internet users
- government services
- technological innovation
- database
- market competition
- electronic commerce
- real world
- user interface
- relational databases
- information technology
- database systems