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Using Service Design Tool and Qualitative Research Method to Assist the E-Government Service Process Redesign: A Case Study of the Taxation Service Process in Taiwan.
Pei-Hua Chen
Seng-cho Timothy Chou
Published in:
PACIS (2015)
Keyphrases
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e government
service delivery
service providers
service discovery
design process
design tools
service provision
website
web services
case study
social interaction
government organizations