Understanding the emotional and informational influence on customer knowledge contribution through quantitative content analysis.
Xiaolei WangJiandong LuTerence T. OwYuqiang FengLuning LiuPublished in: Inf. Manag. (2021)
Keyphrases
- content analysis
- customer knowledge
- collaborative learning
- qualitative analysis
- computer supported collaborative learning
- knowledge sharing
- video content analysis
- discussion forums
- online communities
- online discussion
- qualitative and quantitative
- artificial intelligence
- quantitative and qualitative
- social influence
- knowledge construction
- e learning
- video content
- feature extraction
- case study
- individual differences
- multimedia
- metadata
- discussion groups
- blog entries
- decision making