A tractable approximation approach to improving hotel service quality.
Robin G. QiuZhengpeng WuYan YuPublished in: J. Serv. Sci. Res. (2011)
Keyphrases
- service quality
- customer satisfaction
- user satisfaction
- service providers
- electronic commerce
- exact computation
- information systems
- quality of service
- online shopping
- information quality
- incident management
- competitive environment
- call center
- computational complexity
- competitive advantage
- technology acceptance
- social interaction
- information technology
- expert systems
- real time
- database