Mining conversational text for procedures with applications in contact centers.
Deepak PadmanabhanKrishna KummamuruPublished in: Int. J. Document Anal. Recognit. (2007)
Keyphrases
- text mining
- text retrieval
- multi modal
- data mining
- free text
- information retrieval
- textual data
- database
- mining algorithm
- knowledge discovery
- text information
- web mining
- sequential patterns
- keywords
- journal articles
- conversational speech
- semantic information
- privacy preserving
- text data
- key concepts
- natural language
- natural language text
- document analysis
- digital libraries
- text databases
- medical literature