On the Relation Between Products' Relevance and Customers' Satisfaction in Voice Shopping.
David CarmelPublished in: WWW (Companion Volume) (2019)
Keyphrases
- purchase decision
- customer satisfaction
- online retailers
- online shopping
- online stores
- customer requirements
- purchasing behavior
- customer preferences
- customer loyalty
- consumer behavior
- shopping behavior
- customer demand
- product design
- software vendors
- service quality
- website
- satisfaction degree
- potential customers
- product recommendation
- product information
- customer support
- point of sale
- market segments
- customer service
- product search
- business opportunities
- marketing campaigns
- marketing strategies
- information retrieval
- user satisfaction