Proposal of a Performance Measurement System for Professional Non-profit Service Organizations.
Michela BenedettiSergio TerziPublished in: APMS (2009)
Keyphrases
- decision making
- strategic decisions
- information systems
- service delivery
- service management
- service providers
- information technology
- online services
- service quality
- virtual organization
- end users
- mission critical
- service oriented
- information services
- end user computing
- mobile services
- service level agreements
- knowledge sharing
- public services
- knowledge management
- virtual enterprise
- web services
- heavy traffic
- steady state
- loosely coupled
- competitive advantage
- life cycle