Mining Customer Feedbacks for Actionable Intelligence.

Lipika Dey S. K. Mirajul Haque Nidhi Raj

Published in: Web Intelligence/IAT Workshops (2010)

Keyphrases

marketing strategies
transactional data
actionable knowledge
web mining
electronic commerce
artificial intelligence

data mining
mining algorithm
customer service
text mining
customer behavior
association rule mining

frequent patterns
data mining methods
intelligent systems
relevance feedback
knowledge discovery
call center

customer segmentation
customer data
customer relationship management
collective intelligence
sequential patterns
data mining techniques