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Web Call Center - Internet-Enhanced Voice Communication with Coordinated Interworking between PSTN and Internet.
Markus E. Lautenbacher
Published in:
Kommunikation in Verteilten Systemen (1999)
Keyphrases
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web technologies
internet users
world wide
communication medium
call center
website
sharing information
email
information overload
neural network
online communication
random variables
cooperative
instant messaging
database systems
tcp ip
real time