Evaluation of user satisfaction using evidential reasoning-based methodology.

Dawei Tang T. C. Wong Kwai-Sang Chin C. K. Kwong

Published in: Neurocomputing (2014)

Keyphrases

user satisfaction
evidential reasoning
information systems
belief functions
bayesian networks
service quality
customer satisfaction
perceived usefulness
information quality
objective measures
user perceptions
quality assessment
structural equation modeling