A Conversational Interface for Online Shopping.

Joyce Y. Chai Veronika Horvath Nanda Kambhatla Nicolas Nicolov Margo Stys-Budzikowska

Published in: HLT (2001)

Keyphrases

online shopping
customer satisfaction
service quality
personal information
mobile commerce
consumer behavior
satisfaction degree
shopping behavior
user interface
database
internet usage
product descriptions
purchase intention
natural language
business processes