SLA Decomposition: Translating Service Level Objectives to System Level Thresholds.

Yuan Chen Subu Iyer Xue Liu Dejan S. Milojicic Akhil Sahai

Published in: ICAC (2007)

Keyphrases

service level
service level agreements
supply chain
lead time
total cost
call center
planning horizon
service systems
decision making
inventory models
logistics service
business processes
spare parts