Investigation of Factors Affecting Customer Satisfaction in Information System Development Considering Service Quality.
Atsushi ShimodaKentaro IchimuraPublished in: IIAI-AAI (2023)
Keyphrases
- factors affecting
- service quality
- customer satisfaction
- information system development
- information systems
- user satisfaction
- online shopping
- requirement analysis
- factors influencing
- service providers
- electronic commerce
- information quality
- customer service
- quality of service
- call center
- perceived usefulness
- marketing strategies
- customer retention
- key factors
- product design
- competitive advantage
- databases
- customer support
- incident management
- customer loyalty
- internet banking
- knowledge management
- website