A hybrid approach for multi-criteria evaluation of airport service quality.
Wen-Hsien TsaiHsiao-Chiao KuoPublished in: Int. J. Serv. Stand. (2011)
Keyphrases
- multi criteria
- service quality
- customer satisfaction
- decision analysis
- imprecise information
- multi objective
- decision aid
- service providers
- decision makers
- fuzzy topsis
- user satisfaction
- fuzzy logic
- online shopping
- group decision making
- analytic hierarchy process
- electronic commerce
- multiple criteria
- information quality
- competitive advantage
- multi attribute
- quality of service
- multiple criteria decision making
- data mining
- multi criteria optimization
- competitive environment
- objective function
- decision making
- ideal solution
- fuzzy comprehensive evaluation method
- real time
- neural network
- multi criteria decision making
- evaluation method
- multi dimensional
- control system
- knowledge base
- information systems
- databases