EasyTicket: a ticket routing recommendation engine for enterprise problem resolution.
Qihong ShaoYi ChenShu TaoXifeng YanNikos AnerousisPublished in: Proc. VLDB Endow. (2008)
Keyphrases
- recommender systems
- collaborative filtering
- network topology
- routing algorithm
- routing protocol
- consequence finding
- knowledge management
- routing problem
- shortest path
- high resolution
- information systems
- network topologies
- neural network
- ad hoc networks
- business applications
- network layer
- inter domain
- wireless ad hoc networks
- information management
- recommendation systems
- user preferences
- information technology
- website
- information retrieval