Mediation Effect of Technology Adaptation Capabilities Between the Relationship of Service Quality Attributes and Customer Satisfaction: An Investigation on Young Customers Perceptions Toward E-Commerce in China.
Wang QingMohammad Bin AminMd. Abu Issa GaziWahiduzzaman KhanAbdullah Al MasudMohammad Nurul AlamPublished in: IEEE Access (2023)
Keyphrases
- customer satisfaction
- user satisfaction
- service quality
- quality attributes
- customer loyalty
- customer service
- internet banking
- electronic commerce
- online shopping
- marketing strategies
- customer data
- information systems
- structural equation modeling
- competitive advantage
- service providers
- case study
- attitudes toward
- relative importance
- data mining technology
- customer support
- hong kong
- quality assessment
- functional requirements
- software components
- user interface
- perceived risk
- database systems
- real time