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CallSurf: search by content, navigation and knowledge extraction on call center conversational speech, for marketing and strategic intelligence.
Martine Garnier-Rizet
Sylvie Guillemin-Lanne
Frédérik Cailliau
Published in:
RIAO (2010)
Keyphrases
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knowledge extraction
call center
conversational speech
data mining
knowledge discovery
decision making
arrival rate
customer relationship management
customer support
metadata
multi modal
real world
multimedia
electronic commerce
service level
video search
information systems