Collaborative Business Scenarios in a Service-Enhanced Products Ecosystem.
Luis M. Camarinha-MatosPatrícia MacedoFilipa FerradaAna-Inês OliveiraPublished in: PRO-VE (2012)
Keyphrases
- telecommunications industry
- marketing campaigns
- customer support
- service delivery
- crisis management
- strategic decisions
- service management
- online stores
- mission critical
- enterprise systems
- information systems
- customer service
- real world
- business models
- service provision
- business opportunities
- consumer behavior
- competitive environment
- customer loyalty
- enterprise application integration
- product information
- web services
- service quality
- service oriented
- business processes
- business intelligence
- management system
- data mining
- high tech
- competitive market
- service providers
- electronic commerce
- service discovery
- business process
- service composition
- electronic business
- customer requirements
- online services
- software vendors
- web service composition
- e government
- decision making