ESSMArT way to manage customer requests.

Maleknaz Nayebi Liam Dicke Ron Ittyipe Chris Carlson Guenther Ruhe

Published in: Empir. Softw. Eng. (2019)

Keyphrases

electronic commerce
customer service
call center
decision making
customer satisfaction
customer relationship management
customer behavior
information retrieval
purchase behavior
data mining
learning algorithm
e learning
service times
churn prediction
customer knowledge