Towards Implementing IT Service Management in an ERP for the IT Service Industry.
Johannes HintschKlaus TurowskiPublished in: PoEM (Short Papers) (2013)
Keyphrases
- service management
- service provision
- service delivery
- case study
- incident management
- service providers
- information systems
- service oriented
- telecommunications industry
- management system
- information technology infrastructure
- web services
- mobile services
- management information systems
- enterprise resource planning
- intermediate level
- world wide
- public administration
- customer service
- information technology
- financial services
- service oriented architecture
- point of sale
- service quality
- service composition
- life cycle