Reference services and knowledge bases: When is help helpful?
Julie ArnoldPeter ArmentiBoris KatzScott NicholsonR. David LankesPublished in: ASIST (2004)
Keyphrases
- knowledge base
- service oriented
- web services
- service providers
- information services
- service oriented architecture
- expert systems
- service discovery
- service composition
- logic programming
- ubiquitous computing
- customer service
- description logics
- knowledge based systems
- logic programs
- user centric
- mobile services
- highly dynamic
- reasoning process
- location aware
- government services
- digital libraries
- service management