Walking on air or hopping mad? Understanding the impact of emotions, sentiments and reactions on ratings in online customer reviews of mobile apps.
Suparna DharIndranil BosePublished in: Decis. Support Syst. (2022)
Keyphrases
- customer reviews
- product reviews
- opinion mining
- online reviews
- product features
- sentiment analysis
- mobile apps
- positive or negative
- customer satisfaction
- sentiment classification
- user generated content
- online learning
- user generated
- mobile applications
- collaborative filtering
- databases
- sentence level
- information sources
- distance learning
- user behavior
- automatically extracting
- text classification
- mobile devices