Knowledge Management for E-service-Delivery - A Conceptual Approach within E-government.
Uwe HeckAndreas RoggerPublished in: KMGov (2004)
Keyphrases
- e government
- knowledge management
- service delivery
- public sector
- electronic government
- service management
- case study
- service provision
- public administration
- government services
- developing countries
- digital government
- knowledge sharing
- government agencies
- information technology
- organizational learning
- decision making
- information systems
- conceptual model
- software engineering
- governmental organizations
- government information
- online services
- real world
- public services
- information sharing
- data model
- e learning
- artificial intelligence