Governance Policies in IT Service Support.
Abhinay PuvvalaVeerendra Kumar RaiRutuja PatilPublished in: ACIS (2016)
Keyphrases
- end users
- information systems
- web services
- decision support
- mission critical
- public services
- management system
- e government
- service provision
- service quality
- computing environments
- optimal policy
- steady state
- digital government
- user interface
- service delivery
- information technology
- case study
- service management
- neural network