Exploring Appropriate Communication Styles for Personalized Chatbots in Service Recovery.
Siran WangLingli WangQiang YanPublished in: PACIS (2022)
Keyphrases
- communication services
- failure recovery
- service providers
- fully distributed
- web services
- management system
- individual user
- information dissemination
- information services
- e learning
- communication channels
- home appliances
- communication cost
- end users
- service oriented
- communication networks
- information exchange
- information sharing
- computer networks
- personalized services
- service quality
- instant messaging
- customer service
- heavy traffic
- user centric
- multimedia communication
- user modeling
- adaptive learning
- personalized information
- multimedia