Multimodal Representations and Assessments of Emotional Fluctuations of Speakers in Call Centers Conversations.

Published in: ICMI (2022)

Keyphrases

call center
service level
multi party
asymptotically optimal
arrival rate
service systems
multi modal
heavy traffic
service quality
customer service
speech recognition
information technology
neural network
database
information processing
special case
cooperative
information systems
service times