Satisfying Service Level Objectices in a Self-Managing Resource Pool.

Daniel Gmach Jerry Rolia Ludmila Cherkasova

Published in: SASO (2009)

Keyphrases

service level
lead time
service level agreements
supply chain
total cost
call center
resource allocation
resource management
service systems
logistics service
decision making
inventory models
demand uncertainty
planning horizon
service requirements
order quantity