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A Data-Driven Approach to Predict an Individual Customer's Call Arrival in Multichannel Customer Support Centers.
Somayeh Moazeni
Rodrigo Andrade
Published in:
BigData Congress (2018)
Keyphrases
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customer support
customer service
customer satisfaction
high tech
technical support
call center
world wide
service quality
mass collaboration
electronic commerce
information systems
arrival rate
website
software engineering
steady state