A heuristic algorithm to VRP with the consideration of customers' service preference.
Jun LiJianyong ZhangPublished in: FSKD (2014)
Keyphrases
- service providers
- customer satisfaction
- customer service
- single server
- service systems
- service quality
- service times
- single server queue
- customer support
- service requirements
- call center
- personal preferences
- vehicle routing problem with time windows
- service oriented
- poisson arrivals
- end users
- web services
- queueing model
- product information
- service discovery
- vehicle routing problem
- user preferences
- vehicle routing
- customer behavior
- multi attribute
- point of sale
- customer preferences
- queue size
- purchase decision
- online stores
- mobile services
- quality of service
- special case