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Process improvement in governmental agencies: Toward CMMI certification.
Ziyad Alshaikh
Mansour Alsaleh
Abdulrahman Alarifi
Mohammad Zarour
Published in:
ISSRE Workshops (2015)
Keyphrases
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process improvement
e government
public sector
government agencies
capability maturity model
government services
knowledge management
information sharing
inter organizational
public administration
business processes
root cause
business process
case study
software process
decision making
information systems