Service recovery: Literature review and research issues.
Anupam KrishnaG. S. DangayachRakesh JainPublished in: J. Serv. Sci. Res. (2011)
Keyphrases
- literature review
- information systems development
- current issues
- case study
- failure recovery
- service providers
- service oriented
- web services
- software engineering
- fuzzy theory
- public libraries
- design science
- service discovery
- service composition
- service quality
- higher education institutions
- information services
- management system
- e learning