An improved truncation technique to analyze a Geo/PH/1 retrial queue with impatient customers.

Sherif I. Rabia

Published in: Comput. Oper. Res. (2014)

Keyphrases

retrial queue
single server
heavy traffic
queue size
call center
queue length
special case
parallel machines
queueing networks
steady state
markov chain
arrival rate
service times
genetic algorithm
customer satisfaction
search algorithm
web services
website
decision making