Reasoning about Customer Needs in Multi-supplier ICT Service Bundles using Decision Models.
Sybren de KinderenJaap GordijnHans AkkermansPublished in: ICEIS (3) (2009)
Keyphrases
- decision models
- customer service
- decision model
- customer satisfaction
- influence diagrams
- call center
- decision theoretic
- information and communication technologies
- supply chain
- model construction
- decision makers
- service times
- learning algorithm
- service quality
- expected utility
- decision making
- service level
- probabilistic reasoning
- object recognition
- cooperative
- objective function
- decision problems
- search space