Service level provision in municipalities: A flexible directional distance composite indicator.

Giovanna D'Inverno Kristof De Witte

Published in: Eur. J. Oper. Res. (2020)

Keyphrases

service level
supply chain
lead time
service systems
total cost
call center
distance function
distance measure
euclidean distance
service delivery
inventory models
logistics service
service level agreements
service requirements